What Happens To your Printer if You Cancel Your HP Instant-Ink Subscription?

HP’s Ink Subscription Has DRM That Disables Your Printer Cartridges

HP have recently introduced this selling subscription consumables in Australia

The below article posted by Josh Hederikson (Catteriain) Sept 16th 2019 and refers to his experience with the USA subscription service.

Printer ink is expensive. HP promises to help with a subscription service for ink, complete with cartridges that stop working when you cancel your subscription. But HP makes you count pages, and I’d rather print as much as I want.
HP’s Ink Subscription Service Sounded Like a Good Deal
In mid-2016 I was running into a recurring issue. I was always out of printer ink, and new cartridges were expensive. Laser printers can be cheaper for many people, but my household does print as many color photos as it does text documents, which means they’re not a good choice for me. So I purchased a new inkjet printer on the promise of HP’s easy-to-use ink subscription service. For a low cost, I would always have all the ink I needed—as long as I kept to a page limit, that is.
Now, years later, I’ve realized there was one other price of admission. The ink they’ve sent me isn’t mine; it’s theirs. And if I cancel the subscription when the billing cycle ends, the printer won’t use the ink anymore, and HP requires I send it back to them. I have to buy new ink to replace the ink that is already in my house.

HP Instant Ink is Easy to Use, and Inexpensive Up Front

Note- USA pricing

HP
As long as your HP internet-connected printer supports it, HP Instant Ink is very easy to set up. You go to their enrollment site, sign up for an account, and connect your printer. Once you finish signing up, HP will send you ink cartridges; billing begins when you install them in your printer. HP requires you to choose a plan that limits the pages you can print each month. HP doesn’t care what you print, just the pages needed for the job. A page with a single word on it and a full-colour photo page are both the same as far as the plan is concerned. If you don’t use all your allotted pages in the month, the extra pages roll-over and you can use them next month.
How much you pay depends on the number of pages you can print and roll-over. HP offers a free plan with 15 pages per month, but no roll-over. If you go over the limit, you pay $1 for each set of 10 pages you print (meaning if you print five pages, you still pay $1). The first paid tier is $2.99 a month for 50 pages, and the ability to roll-over 100 pages from previous months. Additional pages are still $1 for a set of 10 pages. The next step up is $3.99 a month, with 100 pages per month and 200 roll-over pages. You’ll pay $1 for sets of 15 pages if you go over at this level. The top tier is $9.99 a month at 300 pages, and 600 roll-over pages. You’ll pay $1 per 20-page set if you go over this tier limit.
The Ink Stops Working if You Cancel
Here’s the kicker: if you cancel, your ink stops working. You read that right; as soon as your billing cycle ends the printer will not accept the ink anymore, and you’re required to send it back to HP. At least they provide the postage and packaging for that purpose.
HP doesn’t spell out any consequences in their terms of service for failure to send the ink back, so we checked with a support agent. They helpfully explained that nothing happens if you fail to send them back, but the cartridges would stop working. You’ll have to buy more ink on your own if you want to keep printing. HP ships specially marked ink as part of this process, and your printer recognizes that it is intended for Instant Ink subscribers only. It’s essentially DRM, but instead of locking down a digital movie or book, this locks down a physical product: the ink in your printer.
Instant Ink requires an internet connection for your printer. HP explains that they monitor your ink levels, so they know when to send you more, but as described in their Terms of Service the other reason for this is to remotely disable your ink cartridges if you cancel, or if there are any issues with your payment.
Those terms also give HP permission to “remotely change, patch, update, or otherwise modify your printer’s software, firmware or programming, without notice to you” to provide the Instant Ink service. HP also says it will remotely monitor your printer’s page count and ink status, as well as the “types of documents printed (e.g., Word, PowerPoint, pdf, jpeg, etc.).”
You’ll Save Money if You Print Mostly Colour

If you’re asking whether HP instant ink is a good deal, the answer is a resounding: it depends.
In a little over two and a half years, I’ve printed 1517 pages. Many of these are full-color prints for photos, labels, and so on. But this has also included a mix of regular black and white documents, too. Thanks to roll-over pages I have avoided extra charges every month except four. Three out of those four months, I printed less than ten over the limit pages; one month I printed an additional 116 pages. So while most months I paid $3 to $4, one month I paid $16 for my excessive page prints
Overall since I joined HP ink I’ve spent just under $110. Comparing that to the cost of ink, I’m doing well. Since I signed up for the program, HP shipped one black cartridge and two of each color cartridges. I’m currently sitting at less than 25% in the existing black cartridge and about 50% of the color cartridges. The exact ink HP sends isn’t for sale, but they describe it as ‘extra high capacity‘ in their FAQ. The closest equivalent I can find for my printer is High Yield cartridges. They sell a full pack (black, cyan, magenta, and yellow) for $110, and a color pack for $66. So side by side, I’ve received $176 worth of ink and only paid $110. You could try to save money with third-party cartridges, but HP and other printer manufacturers have a long history of fighting their use. And HP’s legal text include lines that explain using a third-party cartridge will void the warranty.
While the pricing math is working out well for me, it may not work as well for you. HP only sends ink when you need it, so if you print far less or far more than I do, or you print just text documents, then the math changes. It’s easy to get trapped into overages, and while you can step up or down in your plan to avoid that, you have to pay attention to know when it’s necessary.
The only way to know how many pages you’ve printed is to log into HP’s website and check first. If you forget to do that and don’t keep track, you can go way over your plan. HP won’t automatically move you up to the next level either. That’s what happened to me in November: I went 100 pages over my limit and didn’t notice until the bill arrived. By that point, it was too late to step up to the next level, which would have saved me money.
Worse yet, if you need to replace your printer, you have to do it through HP, or you will lose your roll-over pages and plans. Every time I print, the first page is a blurry mess (which counts against my limit). But, unless I want to lose the ink I paid for, I have to use the “Replace a Printer” process on HP’s website.
I’m Tired of Being Afraid to Print

HP Instant Ink is designed and billed as a ‘set it and forget it’ service, and while that does add to the convenience factor of everything, it’s also the trap. And it’s why I want to quit.
According to the math, I’m the type of person who can benefit the most from HP’s Instant Ink program. I’m getting more ink for less money than if I had gone a traditional route. But there’s a secondary cost. I’m left afraid to use my printer for the one reason I have it—printing. It’s a strange proposition that every time I go to print, I now feel the need first to check if I have enough pages left in my plan. It’s like asking HP for permission to use my printer. And if I don’t ask nicely enough, I’ll pay extra or, worse, they’ll take my ink away. And it’s not actually my ink: HP’s instant ink recycling page spell this out clearly (emphasis mine):
HP Instant Ink cartridges are the property of HP and must be returned when empty, or when your service is cancelled
I can’t think of anything else in my house that works this way. My couches don’t have an allotment for sitting time, and I don’t need to continually pay the furniture store a fee for the right to use their cushions. I don’t fear that if I fail to pay my cushion subscription the store will take them away, leaving me with a cushionless couch.
My laundry machine requires detergent, but I’m not limited in the number of loads I can wash in the month. I don’t pay extra for doing the laundry more often when it happens to be rainy and muddy, and beyond keeping my detergent stocked, I’ve never felt need to check if it’s okay to wash my clothes. If I decide I don’t like the brand of detergent I’m using today, I’m not required to send it back just because I’d like to change.
But that how it feels with my printer. I don’t want to stop what I’m doing, go to a website, and check if I’m allowed to print. I want my printer to be mine and controlled by me. All I have to do is convince myself that freedom is worth the cost of all new ink.

Fuji Xerox taken to court over alleged unfair contract terms

Automatic renewal terms, excessive exit fees and unilateral price increases are just a few of the unfair terms – Julia Talevski (ARN)22 October, 2020

Automatic renewal terms, excessive exit fees and unilateral price increases are just a few of the 31 different ‘unfair’ terms the Australian Competition and Consumer Commission (ACCC) has picked up on among its allegations involving nine types of Fuji Xerox’s standard form small business contracts it claims contain 173 unfair contract terms.

“We have received a number of complaints from small businesses alleging that some of the terms in Fuji’s contracts have caused them significant financial harm,” ACCC deputy chair Mick Keogh said.

“Some of the unilateral variation terms allow Fuji to modify contracts by creating new rights and obligations, including increasing prices, without notifying its customers and without giving them any corresponding right to negotiate or reject.”

According to the watchdog, the terms were used in contracts between Fuji and its small business customers for the supply of printing goods, services and technical assistance since at least October 2018.

The ACCC will argue that the unfair terms in these contracts cause a significant imbalance in the rights and obligations of Fuji and the small businesses they contract with,” he said.

The ACCC is seeking declarations that the terms in the existing contracts between Fuji and its small business customers are unfair and therefore void, and an injunction to prevent Fuji from relying on these terms in its current contracts or entering into future contracts that contain those terms.

The ACCC is also seeking an order for a corrective notice, a compliance program and costs.

Keogh sounded a warning this court action should prompt all other traders in the printing support industry to review their standard form contracts and make any necessary changes to remove unfair contract terms.

Fuji Xerox (FXA) said it had been cooperating with the ACCC’s investigation and had proposed several contract changes to address the contract concerns. 

“In that context, FXA is disappointed that the ACCC has decided to commence proceedings, which FXA intends to defend,” FXA said. “FXA is sending correspondence to all its customers about how this impacts them and next steps.” 


HP has given assurances to the United Kingdom’s Advertising Standards Authority that they will remove the claims from their future advertising. 

In its email, HP claimed that “over 1 in 5 problems caused by non-HP cartridges can cause damage to the printer” and that “49% of imitation cartridges failed during use or right out of the box”, compared to HP original supplies.
With the complaint UKCRA asked the ASA “to request HP to cease and desist from any further campaigns of this sort” stating that the advertisement includes “many statements that are discriminatory” and tries to “to discredit third party toner and inkjet printer cartridges other than their own in their printers.”
UKCRA added at the time: “Printer cartridges that are remanufactured (re-used) are not only more environmentally friendly they are more sustainable than recycling.”
The ASA has now received an answer from HP, who have assured the authority that they will remove the claims from their future advertising.
A check of the HP site reveals that the email in question either does not exist anymore on the server, or it may have been moved or deleted.
ASA said in its message to UKCRA: “We consider that this will resolve the complaint without referring the matter to the ASA Council, and will consequently be closing our file.
“In a formal investigation, if the ASA Council decides that an ad is in breach of the Code, the advertisers are told to withdraw or amend it. Because HP has already assured us that the advertising you complained about will be amended, we consider there is little to be gained from continuing with a formal investigation, which would achieve that same outcome.”
Although ASA is not publishing full details of the UKCRA complaint on its website, www.asa.org.uk, basic information including the advertisers’ name and where the ad appeared will appear though on 9 September 2020.
We note as we publish this article HP in Australia have not removed from local site

HP at it again.. read on

 

Florida man might just stick it to HP for injecting sneaky DRM update into his printers that rejected non-HP ink

World crosses fingers

 

 

 

 

By Kieren McCarthy in San Francisco 28 Apr 2020 at 23:59

 

One man’s effort to sue HP Inc for preventing his printers from working and forcing him to use its own branded, and more expensive, ink cartridges can move forward in California.

Florida man John Parziale was furious when he discovered in April last year that HP had automatically updated his two printers so they would no longer accept ink cartridges from third-party vendors – cartridges he had already bought and installed.

That month, HP emitted a remote firmware update, without alerting users, that changed the communication protocol between a printer’s chipset and the electronics in its inkjet cartridges so that only HP-branded kit was accepted. The result was that Parziale’s printer would no longer work with his third-party ink. He saw a series of error messages that said he needed to replace empty cartridges and that there was a “cartridge problem.”

Parziale sued the IT titan in its home state of California, arguing he would never have bought the HP printers if he knew they would only work with HP-branded ink cartridges. At the time, the cartridges he bought to go with the machine did in fact work and were printing merrily right up to the point the DRM-style update was sent.

HP asks customers to “please use genuine HP ink cartridges for best results,” though Parziale decided he would forego the “best results” to save money. He bought nine cartridges, none of which work any longer.

It’s a situation that millions of people worldwide can sympathize with: a full set of inkjet cartridges often cost over $100, making the ink more expensive per drop than vintage champagne, whereas refilled or third-party cartridges often cost a third of that – and that’s a significant saving.

But feeling ripped off and beating a tech giant in court are two different things, as Parziale found out this month [PDF] when federal district judge Edward Davila threw out most of his claims against HP. Four of five allegations he had made were under America’s Computer Fraud and Abuse Act (CFAA), accusing HP of abusing its “authorized access” to his devices. These were rejected because, the judge noted, he had granted HP remote access to his printer.

Intention

The one charge left, which Parziale will now need to prove, is that HP had “intentionally caused damage by altering his printers’ functionality in a way that devalued the printers.” In other words, by forcing his printers to only accept HP cartridges through the firmware update, the value of his printer had fallen.

Parziale also took aim at the entire business model that HP and other printer manufacturers use to turn a profit: cheap printers and expensive ink. HP had, it was claimed, “harmed competition and raised the cost of owning printers… by forcing existing customers who have sunk a high upfront cost in a printer and now are restricted to continuing to use that printer and HP brand ink cartridges at an artificially elevated variable cost.”He argued that HP had “substantially decreased the value of the products, after the point of sale, by installing permanent firmware updates onto the units that rendered the units less functional and less valuable than they were prior to that time.”

In addition, Parziale alleged HP broke Florida’s Deceptive and Unfair Trade Practices Act by making him believe non-HP cartridges would in fact work. But the judge argued that he hadn’t been misled because at the time he bought the printers, an OfficeJet Pro 7740s, they did in fact work with other cartridges.

HP’s support page also includes statements that non-HP cartridges may not work, and that “HP cannot guarantee the quality or reliability of non-HP cartridges,” which the judge said Parziale should have taken into account.

Judge Davila then made the somewhat extraordinary assertion that “in light of this express warning, no reasonable customer would understand HP’s statement to mean that the printer would remain compatible with non-HP cartridges.”

Parziale bought his two machines in September 2017 and June 2018, 19 and ten months before the updates borked his gear, respectively, which doesn’t sound like an unreasonable length of time to expect the printer to work as expected. The judge said he could revisit this claim in an amended complaint – he should take a look at what happened when the exact same thing that happened with HP in Australia in 2018.

Just think of the experience

HP has a wide range of explanations for why it continues to push updates that knacker competitors’ cartridges, including to “protect the quality of the customer experience, maintain the integrity of our printing systems, and protect our intellectual property.” The judge was careful to note these are “alleged benefits,” though said Parziale had failed “to allege that his injury outweighs any countervailing benefit to consumers.”

What are those benefits? Well, HP has argued it spends a billion dollars a year on “ink research and development,” and that the ink “must be formulated to withstand heating to 300 degrees, vaporization, and being squirted at 30 miles per hour, at a rate of 36,000 drops per second, through a nozzle one third the size of a human hair. After all that it must dry almost instantly on the paper.”

Which is very impressive. Except that quote came from Thom Brown, a marketing manager at HP, in an opinion article that is now a decade old, 2010 in fact, when HP was facing the exact same consumer fury over prices. Can HP ink now withstand 400 degrees? Or be squirted at 60 miles per hour? Is the rate now 63,000 drops per second?

At some point, HP’s boasts of constant innovation have to be checked against reality. Although, because the judge dismissed Parziale’s claim, HP is unlikely to be scrutinized on this point in this particular lawsuit.

As to what Florida Printer Man did manage to successfully argue he could challenge HP on: he said he was at risk of harm from another firmware update that may suddenly and unexpectedly impact another part of his printer, and the judge accepted that as an argument and acknowledged, in that case, he would be allowed to request an injunction.

And as mentioned above, the judge also, crucially, accepted the fact his cartridges suddenly stopped working could be seen as “damage” to his printers.

Groundhog Day

Of course, none of this will come as news to anyone that regularly purchases printers. HP in particular has been playing this game for years, with periodic aggressive intervention followed by backing off when people complain and sue it.

In March 2016 and September 2017, HP did the exact same thing, pushing out updates that changed the communication protocol between cartridges and printers to break third-party cartridges. The EFF got involved, and a class-action lawsuit was launched that reached the same point where Parziale’s is now: allowed to move forward but with some claims pulled out.

What happened? HP settled. And it agreed not to install its “dynamic security” in future, but only on those models that were a part of the lawsuit. It continued to push its DRM-like updates to its other printers. Newer printers were not included. Printers like the OfficeJet Pro 7740. ®

Inventor of Laser Printer – Dies at 81

Gary Starkweather, Inventor of the Laser Printer, Dies at 81

He originally received pushback from his employer, Xerox. But his invention eventually was to be found in every office and home.

 

 

Gary Starkweather in the early 1970s with a version of the laser printer. He built the first working model in 1971 in less than nine months; by the 1990s, it was a staple of offices around the world.Credit…via Xerox PARC (Palo Alto Research Center)

Gary Starkweather, an engineer and inventor who designed the first laser printer, bringing the power of the printing press to almost anyone, died on Dec. 26 at a hospital in Orlando, Florida. He was 81.

His wife, Joyce, said the cause was leukemia.

Mr. Starkweather was working as a junior engineer in the offices of the Xerox Corporation in Rochester, N.Y., in 1964 — several years after the company had introduced the photocopier to American office buildings — when he began working on a version that could transmit information between two distant copiers, so that a person could scan a document in one place and send a copy to someone else in another.

He decided that this could best be done with the precision of a laser, another recent invention, which can use amplified light to transfer images onto paper. But then he had a better idea: Rather than sending grainy images of paper documents from place to place, what if he used the precision of a laser to print more refined images straight from a computer?

“What you have to do is not just look at the marble,” he said in in a tale at the University of South Florida in 2017. “You have to see the angel in the marble.”

Because his idea ventured away from the company’s core business, copiers, his boss hated it. At one point Mr. Starkweather was told that if he did not stop working on the project, his entire team would be laid off.

“If you have a good idea, you can bet someone else doesn’t think it’s good,” Mr. Starkweather would say in 1997 in a lecturer the Computer History Museum in Mountain View, Calif.

But he soon finagled a move to the company’s new research lab in Northern California, where a group of visionaries was developing what would become the most important digital technologies of the next three decades, including the personal computer as we know it today

 

Compatible vs Genuine

Will compatible Toner & Ink cartridges work as well as the genuine?

Yes…. Compatible Toner & Ink manufacturers have developed their own solutions that work just as well as genuine product – ie: Original Equipment Manufacturer (OEM).

They have had the opportunity to reverse engineer the OEM product allowing them to develop outstanding ink and toner solutions to ensure the quality of the finished printed page is of the same quality you are familiar with.

People have embraced non genuine ink & toner cartridges.

Why? Because they come with a guarantee to deliver the same quality as the OEM products, but at a fraction of the price.

Don’t be bullied by OEM printer manufacturers

If you do you will lose the opportunity to make significant savings. In today’s competitive marketplace, printer manufacturers often use scare tactics to maintain their unrealistic profit margins, such as claiming the use of non genuine toner and inkjet cartridges will void manufacturers warranty.

This is simply not true, just like vehicle manufacturers cannot cancel your warranty because your chose a competitor to service your vehicle, you have the right of choice for your home or office equipment.

Schedule 2 Part 3-2 of the Competition & Consumer Act 2010

“If a part is ‘non- genuine’ but is interchangeable with a ‘genuine-part’ then the non-genuine part would still be seen as fit for purpose, and therefore would therefore not void any manufacturers guarantee/warranty. Such warranty can only be voided when the cartridge itself is faulty and causes damage to the printer.”

With the latest technology and a superior quality of print solutions, colour and mono copier toners have been tried and proven worldwide.

Why do compatibles sometimes look different, yet work the same?

Patents protect most OEM printers and cartridges, so manufacturers of compatible cartridges may be required to redesign their products to avoid intellectual property infringement.

This allows the compatible manufacturers to make any improvements necessary to the original design in order to deliver optimal cartridge performance. So, although compatibles may look different to the original product the quality and suitability is assured.

These cartridges are brand new and not re-manufactured.

If a cartridge shell cannot be redesigned, due to patent restrictions, the original cartridge may be refilled, with any used component replaced.

In summary

The choice is yours – if you are looking for toner or ink that is considerably more affordable than the Original equipment manufacturer – then give the compatibles a try

get savvy and calculate the true cost per print – simply take the cost and divide by the yield

example

Brother TN2350 toner cartridge  –  Genuine $134.95  average yield 2,600 pages .  = .0519 cost per print

Brother  Tn2350 toner cartridge – Compatible $57.95 average yield 2,600 pages =.0222 cost per print

At CartridgeMate we provide full warranty as well as technical support for all genuine and non- genuine print toner manufacturers

 

Does your HP printer not let you use other cartridges? You could be compensated.

Below is email received from the ACCC  on 4th May 2018 with respect to Hewlett Packard admitting that it designed technology to prevent non genuine cartridges being used – and in many cases, customers received a error message which indicated the cartridge was damaged . – when this was not the case

We sell Genuine as well as Non- Genuine cartridges for most printer brands – as we believe that the customer should have a choice.

Some OEM ( Original EquipManufacturers)  should you have a issue, will immediately state that because you are using a non genuine cartridge that the warranty is void.  This is untrue – they have to prove that the cartridge damaged the printer.  This simply appears to be a way for OEM to keep customers purchasing their product and limiting the end users choice.

 

 

If you purchased certain models of HP printers and weren’t informed that non-HP ink cartridges might be incompatible – you could be eligible for compensation.

HP has given the ACCC a court-enforceable undertaking after it admitted to not disclosing to its customers that certain printers, or their firmware updates, included technology that was designed to prevent non-HP ink cartridges from being used. This resulted in non-HP ink cartridges being rejected, and in many cases, customers receiving an error message which indicated that the cartridge was damaged, when this was not the case.

HP will compensate $50 to its customers who were prevented from using a non-HP cartridge. If you believe your business is entitled to claim compensation, visit the HP website.

Find out more, including the printer models affected, in our media release.

Lesson for businesses: This matter serves as a timely reminder to businesses that you must disclose all important information about your products, including if there are any restrictions on the use of non-genuine parts. If businesses fail to provide relevant information to consumers about their products they could be breaching the Australian Consumer Law by engaging in false, misleading or deceptive conduct. You can find out more about advertising and promoting your business in our recently updated Small business & the Competition and Consumer Act guide.

Kind regards,
Small Business team
Australian Competition and Consumer Commission (ACCC)

Safely Storing Ink Cartridges For Maximum Performance

 

 

There’s nothing worse than coming to print and finding that the ink cartridges you purchased a while ago no longer work.

Storing ink cartridges properly can lengthen their life span dramatically. With just a few tips on how to store your ink cartridges, you can make sure that your ink lasts until required.

 

1.) Store in Upright Position Whether it is in its box or loose, make sure to stand the ink cartridge in an upright position at all times. We recommend keeping cartridges with the print head facing up, especially cartridges that contain more than one colour. Storing cartridges lying down could cause inks to mix.

2.) Keep in Cool Conditions Store all ink cartridges in a cool ventilated place (15° to 35° Degrees) and do not expose to temperatures over room temperature. Ink could start to foam up creating bubbles which can cause leaks or air locks.

3.) Keep the Cartridge Sealed This keeps the ink in its original state keeping the print head moist. No air escapes or gets caught in the cartridge, ensuring to keep any chemical reactions kept to a minimum.

4.) Seal the Cartridge Bag Moisture is important when storing ink cartridges, so seal the bag with the cartridge inside. If the bag has been opened, try sealing the bag with sticky tape.

4.) Keep in a Dark Room Keeping the cartridges in a dark room stops the ink quality being degraded by direct sunlight. Ink cartridges that have already been opened can be stored for up to 6 months if kept in the right conditions, whilst new and sealed cartridges can last for 2 years.

If cartridges have been stored for a while and you wish to print, do not just insert the cartridge into the printer and begin printing. Doing this could damage your printer and waste your ink.

Just follow these quick steps:

  • Unseal the cartridge, check for any ink spills and wipe any dust and spills
  • Check the print head is moist by wiping tissue paper across the print head.
  • Make sure the cartridge contact terminals appear as they should be.
  • Insert into printer and print a test page.

How To Store Toner Cartridges

 

Toner cartridges contain components that are sensitive to light, temperature and humidity.

These recommendations should help ensure optimal performance, highest quality, and longest life from your Original or new compatible cartridge.

Store cartridge in the same environment in which the printer will be used. This should be in controlled temperature and humidity conditions.

The Original or compatible cartridge should remain in its original and unopened package until installation – if original packaging is not available, cover the top opening of the cartridge with paper and store in a dark cabinet.

Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life. Do not store on the floor. If the toner cartridge is removed from the printer, follow the instructions below to store the toner cartridge properly.

  • Store the cartridge inside the protective original packaging.
  • Store lying flat (not standing on end) with the same side facing up as if it were installed in the machine.
  • Do not store consumables in any of the following conditions:

o Temperature greater than 40°C.

o Humidity range less than 20% or greater than 80%.

o An environment with extreme changes in humidity or temperature.

o Direct sunlight or room light.

o Dusty places.

o A car for a long period of time.

o An environment where corrosive gases are present.

o An environment with salty air.

Handling Instructions

  • Do not touch the surface of the photoconductive drum in the cartridge.
  • Do not expose the cartridge to unnecessary vibrations or shock.
  • Never manually rotate the drum, especially in the reverse direction; this can cause internal damage and toner spillage.

 

Common Cartridge Failures


COMMON CARTRIDGE FAILURES

 

 

 

OPC Drum Failure

The most common cartridge failure is predominantly due to the drum. The drum has the wiper blade scraping any excess toner off the surface as well as the paper or Transfer Belt rubbing against it as it prints. Common OPC drum failures are:

 

Perfectly straight and very thin vertical line running full length of page:

Indicates a scratched/ringed drum generally from foreign matter or build up of toner on the Wiper Blade, which scratches/rings the Drum during rotation.

Dots that repeat equidistance down the page:

Indicates a chip in the drum surface, referred to commonly as a “pinhole”. The distance between the dots is dependent on the circumference of the drum (generally 4 times). Some pinholes, on closer inspection, can be built up foreign matter which can be removed/cleaned with a cotton tip and Iso-Propyl alcohol.

Dots that repeat equidistance down the page, some are accompanied with a full horizontal band across the page:

The dots indicate a pinhole and the band across the page. Indicates a short/spike against the PCR, which is due to the pinhole.

 Smears of toner across (horizontal) page and are equidistance apart (vertical):

Caused by light damaged drum coating (sunlight). The distance between the smears is dependent on the circumference of the drum, generally 4 times. Exposing the Drum to direct light for long periods of time damages the coating/film.

Full thin line across the page, equal distance apart:

Calculate the circumference of the drum and if the thin lines are the same distance apart as the Drums circumference then the Wiper Blade has marked the Drums coating. This generally occurs with periods of time where the WB rests against the drum (storage). Heat can play a role in this.

Grey “tyre tracks” on right or left side of page:

This failure is also sometimes described as wind blown sand. It is caused by a worn out drum. Drum coating or film starting to wear thin

 

 

Wiper Blade Failure

The next most common laser cartridge failure to occur would be due to an issue with the Wiper Blade. After the image is transferred from the Drum to paper or Drum to Transfer Belt there will be residual waste toner on the Drums surface which needs to be cleaned before the next revolution of the Drum. The Wiper Blades job is to collect/clean/scrap any residual waste toner from the Drums surface, depositing it into the waste toner hopper.

 

Thin line down the page:

This is caused by a cut or nick in the blade which fails to collect/clean/scrape toner from the drums surface
effectively leaving a lined mark down the print. This can also be attributed to a worn blade.

Grey page with toner visible on drum:

The Wiper Blade isn’t applying adequate pressure to the drum to successfully clean the residual toner from the drum, which then gets applied to the next revolution of print. This is often due to the Wiper Blade not being correctly fixed in place (not screwed down properly, incorrect sealing foam etc).

It can also be caused by and old wiper blade that has gone hard over time. The stiffened blade does not apply adequate pressure to the surface of the drum limiting the collecting/cleaning/scraping capability of residual toner. An indicator of an aged Polyeurethane Wiper Blade is a yellow tinge.

Poorly lubricated blade, seizing drum revolution:

The Wiper Blade constantly applies pressure to the Drum, if the blade is poorly lubricated will stick to the drum and travel in the same direction. Once the Blade has flipped it will apply immense pressure to the drum often seizing it completely or requiring a fair amount of force to turn. Generally this will be accompanied by a loud clicking noise from the printer, thankfully the printer has a clutch to prevent stripping of gears. You will see some compatible colour cartridges using Yellow toner as a lubricant, the Yellow toner tends to be finer/smoother and works quite well as a form of powdered lubricant.

 

Magnetic Roller Failure

The Magnetic Sleeve is a coated aluminium roller that transfers the toner from the supply chamber to the drum by use of magnetic attraction; to break it down the Mag Roller sleeve encases a Magnet in the same shape as the Mag Sleeve. There is an electrical contact at the end of the sleeve to which a charge is applied to amplify the magnetic attraction. The (generally) black conductive coating found on the Mag Sleeve is made of various conductive materials with the sole aim of carrying the toner. Most failures are usually due to scratches or excessive wear of the coating. Toner particles in general are abrasive, when combined with pressure from the doctor blade doctoring/pressing toner against the Mag Sleeve roller causes wear to the coating. Some cartridges use a Developer Roller in place of a Magnetic Roller, this piece will be covered in a separate fact sheet to come.

Light print:

A worn out magnetic roller is probably the main reason for a light printing cartridge to occur. There is a black conductive coating that wears off
the sleeve over time. If the coating on the Mag Roller were to wear thin or completely through, you would be able to visually sight the black conductive coating turn pale (wearing thin) or even revealing the under aluminium tubing. This type of failure will show up more on solid black areas and grey scales. Normal text wouldn’t normally reveal this type of issue.

White voids in the print:

This is caused by scratches or gouges in the coating of the Mag Sleeve. Normally one or two scratches wouldn’t pose a problem however the more scratches there are then the more potential voids there will be. This is especially true when the scratches are all in the same general location.

Light and dark banding across page:

This is caused by a bent or warped magnetic roller. This normally happens when a hub (especially the metal ones) is pressed into the sleeve at an angle. Metal hubs should be removed and replaced with a special press or with delicate care.

Intermittent printing:

A Mag Sleeve contact transfers charge from the printer to the conductive black coating on the surface of the Mag Sleeve. If the contact is bent out of shape, too much electrical grease applied or installed incorrectly it can print either light or blank pages (most often blank).

 

 

PCR (Primary Charge Roller)

The PCR is a roller which controls the charge being applied to the Drum Cylinder. Basically it places an initial uniform charge on the drum then towards the end of the cycle erases the residual charge once more applying a uniform charge. This leads into the next print cycle (each revolution of the drum is considered a ‘cycle’). Because of this dual role, there are some severe failures which can come from the PCR. Most of these failures will show up more in winter where the humidity is low rather than in summer when it is high (this is due to Static build up).

Ghosting:

Ghosting is commonly known as repetition of print already applied to the page (duplication). It is more commonly seen replicating dense print however can repeat all density levels depending on the severity of additional charge (the replicated print is produced in lower density almost producing a silhouette replication of the print, hence the descriptive term ‘Ghosting’). A ghosting issue in general is derived from a charge related problem. This can occur when the outer coating of the PCR is faulty (too much cleaning fluid) or too much conductive grease is applied to the PCR Clips/Housing.

A cut or hole in the PCR:

This results in a repetitive black mark at equal distance to the circumference of the roller. Sometimes these marks can short out across the Drum Cylinder creating excess charge across the drum attracting additional toner when produces a dark ‘band’ horizontally across the page. The markings and ‘bands’ will be repetitive in nature (7+ repetitions down the page).

Random dots across the page:

These can either be black dots, or white dots in black areas. This is caused by excess lubrication powder sticking to the PCR. These dots will be repetitive in nature depending on the circumference of the PCR (7+ repetitions down the page).

Vertical marks on print, generally found on the LHS or RHS of page:

If the cartridge is still fresh and markings appear on the print in a blob or smear like fashion, generally this means the PCR has been marked with conductive grease. Commonly it will be located on the LHS or RHS of print near the PCR Clip/Housing (accidental conductive grease application to PCR coating). If continual printing is done, the grease will smear and transfer to the Drum
effectively giving a poor print vertically in the smear zone.

 

 

The Developer Roller

A Developer Roller is a metal shaft covered in Silicon Rubber with a specially designed surface coating. Both the coating and Silicon Rubber help in storing and releasing electrical charge. The Dev Roller is much like a Magnetic Roller, as they both help in the transferral of toner from toner supply chamber (hopper) to the Drum. The main difference between the two is how they deal in attracting and repelling toner; a Magnetic Roller utilises Magnetic Charge, where as a Developer Roller utilises electrical charge to attract and repel. Magnetic based toner will use a magnetic roller, if the toner is charged then a developer roller is used.

Light Printing:

A worn or dirty Developer Rollers’ surface coating is often the issue for a light print to occur. The Coating wears off
over a period of time and can be accelerated from other factors, such as environment (heat), inadequate Doctor Blade pressure or incorrect/dirty surface coating material. This type of failure will show up more on solid black areas and grey scales. Normal text won’t easily reveal this type of issue unless severe. Essentially less toner is attracted to the Developer Roller than normal.

Dark or Excessive Print:

Dark or excessive print on the page can be due to incorrect cleaning products being applied to the Developer Roller. The surface coating is a fragile balance of components/materials to aid in attracting or repelling specific toners. This balance can be disturbed when cleaning products are applied, which strip or leave additives (residue) on the surface coating. Majority of cleaning materials (looking at you Iso) are too harsh and end up stripping some of the coating. This allows the Dev Roller to overcharge causing excess toner to be attracted – which leads to dark or excessive prints.

Repetitive coloured marks equal distance down the Print:

Repetitions measured at the same circumference as the Developer Roller (smaller circumference) will indicate the Dev Roller has been marked. This can occur from sudden force damaging the surface coating of the Developer Roller

Repetitive coloured horizontal lines equidistance down the Print:

Repetitive lines measured at the same circumference as the Developer Roller (smaller circumference) will indicate the Dev Roller has been marked. This generally occurs from gradual force from the Doctor Blade pressing into the Developer Roller eventually pitting the roller out of shape.

 

 

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