Troubleshooting – Power Off – 10 Simple Steps







Power Off Theory

  1. With the printer TURNED ON
  2. Take cartridge out and close the door . (the one thats not recognised)
  3. Turn Power OFF AT THE WALL (Power point)
  4. Leave off for three to five minutes
  5. Turn Power ON
  6. Engine will run in most printers, when it stops open door
  7. Printer should now be looking for cartridge
  8. Reinstall cartridge
  9. Close door
  10. Cartridge should be accepted at this point


The above is provided for information purposes only. CartridgeMate does not make any representations or guarantees (express or implied) as to the accuracy, currency or authenticity of the information provided. CartridgeMate assumes no liability or responsibility for an errors

Difference Dye V Pigment Ink

Ever wondered what the difference between Dye and Pigment Ink


When it comes to printer ink, nothing is just cut and dried, plain and simple. Ink for your standard desktop printer generally falls into two major categories: pigment or dye based ink. Some major commercial applications require oil-based inks to satisfy their requirement or even Archival Inks (lasts up to 100 years without fading), but pigments and dyes dominate the home and office.

Pigment Ink
Let’s explain pigment ink, what it is and when it is used. A pigment is a dry, powdery substance that must be mixed with a liquid like water to leave behind black, white or colour. Without going into detail about the science of pigment ink, pigment is not necessarily water – soluble, it may remain suspended in the liquid (much as is the case for a “colloid*”). So what are the advantages of using pigment ink? Pigment particles tend to bond to edges within the chosen medium, a reason why these inks tend to last longer and resist fading over time.

When To Use Pigment Ink

Pigment inks in generally more suited to printing on polished surfaces, such as transparencies and stickers. They are also more expensive to produce with the colours produced are not as brilliant as with dyes. If you are printing an important image/document that you want to last for a long time, pigment inks are your best option. If you’re looking for bright colour at a lower cost, dye ink may be a better fit for you.

Dye Ink

Dye-based inks tend to be cheaper and water soluble, explaining why dye inks are more likely to smear. Dye ink generally takes more time to dry and results can be poor if a drop of water hit a page. So what’s the advantage of dye ink? Colour is more vibrant. Colours are brighter because various optical compounds are added to dye ink to enhance the colour. However, these compounds, like the dyes, have a low resistance to light or to UV rays, especially since dye-based inks are usually spread more thinly than pigment inks on the surface. Fading can be an issue if your document will be exposed to the sun, so dye inks aren’t perfect for printing things such as signs and banners that are shown in a window or outdoor. While dye ink has its drawbacks, advances in ink development have improved the fade resistance of dye inks. Big brands like Canon, Epson, HP & Fuji Xerox have improved the fade resistance quality of their dye-based inks, almost rivalling the quality of pigments.

Should I use dye or pigment ink for my printer?

So what is the best type of ink for your printer? The answer to this question depends on what you are printing. Screen Printing presses often use dye or pigment based inks. If you wish to print phones with brilliant colours, then a dye-based ink may be best. On the other hand, if you need to print contracts or text documents that need to last, a pigment-based ink is probably more suited. If exposure to sunlight won’t be a big issue, dyes can also be good for printing text documents because dyes tend to print darker than pigment-based dyes.

Now you know the difference between dye and pigment ink. If you can’t decide what type of ink you should use, don’t worry. In many cases, your printer manufacturer has already made this decision for you. If you’re wondering what kind of ink is in your cartridge, know that most black ink cartridges are filled with pigment ink, while colour ink cartridges usually take advantage of the favourable colour properties of dye-based inks. Either way, make sure you get the best price on bulk ink and inkjet cartridges  at CartridgeMate



*A colloid is a solution that has particles ranging between 1 and 1000 nanometers in diameter, yet are still able to remain evenly distributed throughout the solution. These are also known as colloidal dispersions because the substances remain dispersed and do not settle to the bottom of the container




What To Look For When Selecting a Supplier

We are happy to have competitors who are honest in their dealings however just like people being more aggressive on the roads it appears that some will do anything to win a sale irrespective of whether it’s a quality product or service that meets the client’s needs

To reduce the risk we have compiled the following checklist

  1. Phone Number Should always show a phone number, if something goes wrong – who do you contact – not just a 1300 number (can be diverted to anywhere) – some sites have phone numbers in each state all are diverted to one phone  – attempting to provide the illusion they are national                                                                      some you can only contact via email


If in doubt always call to purchase via phone or prior to using on line – at least you have made contact and have a feeling of whom you are dealing with


  1. Physical Address (some suppliers have images of buildings and addresses that are not theirs or their address does no match their ABN address details – others just show a Post Office Box
  2. ABN numb er should match company name – (some don’t show) (check ABN lookup) see if they are registered for GST and also do a whois search on the domain name – all should match
  3. Technical support – very important  – if there is a problem  – do they know how to address – is it the product or the printer  – they should know and be able to guide you
  4.  How long have they been in business  – we see companies start up and then disappear, generally they sell on price – whilst price is a factor, sales support, tech support are just as important should something go wrong.
  1. Site Security  – we don’t know what others have – they may advise encrypted security, which may be true ( to a point),  – checkout page should start with https/ – however they may receive your cc details via email and manually process payment though EFPOS machine. (if they don’t ask for CVC on site this may be a indication of manual transaction – leaving you susceptible to email internet fraud as well as your cc details being filed on a hard copy order somewhere.  

CartridgeMate do not have access to your details –Card details are never stored and only passed securely to the Payment Gateway

Original Toners & Inks – why are some sites a lot cheaper – it could be old stock or redundant stock (they have a use by date). To be honest there should be very little difference between suppliers

Compatible Toners – some original equipment suppliers have additives that are required to work in conjunction with other components – if they are not added to compatible cartridge then damage may be caused to other components within printer – important that you are comparing the same product – if it’s cheaper then it’s possible that additives are not present

Compatible Inks – some original equipment manufacturer have for example several black inks – all very specific to each cartridge and printer type – if you select a supplier that does not provide the correct ink – eventually the print head may block or fail – a very costly component

We happily price match (where possible) however here are some of the factors we now have to take into consideration when quoting like for like simply because these extra costs are hidden

Supplier may not show GST – until checkout

Charge up to 4% for using any credit card

Charge delivery insurance (where you have to opt out rather than choosing yourself)

Charge excessive freight cost

Add these surcharges and compared to other suppliers prices you may paying more. These sites simply hope you get to checkout and cannot be bothered going elsewhere


We have seen a number of companies use trust pilot and note that all reviews were all from overseas (USA UK etc) and all reviews seem to be drip fed at odd times throughout 24 hour period – none of the companies that use this service ship outside Australia.

We contacted trust pilot as we were concerned as to how legitimate the reviews are, we received no response, however suddenly all reviews changed on these sites to being Australian only – to make up your own mind search reviews on trust pilot themselves and whirlpool feedback

Below is statement for Department of Fair Trade Website

It is unlawful to make false or misleading testimonials.
Testimonials are statements from previous customers about their experience with a product or service.
These can give consumers confidence in a product or service on the basis that another person – particularly a celebrity or well-known person – is satisfied with the goods or services.
Misleading representations can persuade customers to buy something to their detriment, based on belief in the testimonial.


It really is a case of buyer beware – whilst price is a factor you should consider, after sales service, product knowledge, security.




What is ink expiration and will it make my HP ink supplies stop working?

What is ink expiration? Why does it exist? Is there something built into HP ink supplies that make them stop working on a certain date?

The simple fact is that most HP ink supplies do not have ink expiration dates, so few users are affected. Of the small percentage of HP ink supplies that do have ink expiration dates, some will, indeed, stop working on those dates, while others have dates that can be overridden—causing minimal impact to the overall printing experience.

What is ink expiration?

The ink expiration is a built-in date on the microchip wherby certain HP inkjet cartridge  will stop working. Air ingestion and water evaporation can cause ink to change over time. In printing systems where the printhead and ink supply are separate, older ink can adversely impact the printhead and the ink delivery components within the printer. With ink expiration, however, HP can prevent this from happening.

Why ink expiration?

Why do any HP inkjet products have ink expiration dates?

To protect the printing system and ensure print quality, some ink cartridges will use an ink expiration date. If the cartridge still has ink on that date, it either stops operating or displays a warning message which the customer can override. As previously mentioned  most HP ink supplies do not have ink expiration date. This issue affects only a small percentage of older HP ink supplies.

What is the ink expiration date?

It’s important to note that the ink expiration date is NOT the date stamped or printed on the ink supply. Rather, the printed date on all HP inkjet supplies is the “Warranty ends” date. To determine the ink expiration date on a particular supply, the consumer needs to consider three factors: the ink supply, its warranty date, and the date on which the cartridge is initially installed.

Which printers use ink expiration?

The table below provides additional information on the particular printers that use ink cartridges with ink expiration dates, whether or not the user can override the expiration date, and the process of determining the expiration date on those supplies with no override.

Ink expires, but you can override*

Ink expires, no override*

Ink does not expire

Printers HP Officejet Pro 8000, 8500, K550, K5300, K5400, K8600, L7400, L7500, L7600, and L7700 SeriesHP Photosmart 3110, 3210, 3310, 8250, C5180, C6180, C6200, C7180, C7200, C8100, D6160, D7160, D7200, D7360, and D7400 series, HP Photosmart Pro B8800, B9180HP Designjet 510, 4000, 4500, 4X20, 5100, 5500, 8000, 9000, 10000, L25500, L26500, L28500, L65500, LX600, LX800, LX820, LX850, T610, T620, T770, T790, T1100, T1120, T1200, T1300, T2300 eMFP, T7100, Z2100, Z3100, Z3200, Z5200ps, Z6100, Z6200 series, HP CM8050 and CM8060 HP Officejet Pro K850HP digital Copier Printer 610HP Business Inkjet – allHP Officejet D series, HP Officejet 7100 series, HP Officejet 9100 seriesHP Professional series (2000 and 2500)HP Color Inkjet cp1160 and cp1700 All other HP printers.
When will expiration make my cartridges stop? Able to continue after override. Color Inkjet cp1160 series, Officejet d125xi, d135, d145, d155xi, 7110, 7130, 7140xi, HP Fax 610:12 months after the “Warranty Ends” date, or 18 months after the ink cartridge is installed, whichever comes first.All other printers: 24 months after the “Warranty Ends” date, or 30 months after the ink cartridge is installed, whichever comes first. Do not expire.

*Override—you can continue printing without replacing the ink cartridge, by following instructions on the printer, in the user manual, or in the ink cartridge expiration message on the computer screen.


Troubleshooting Guide

Common causes of a cartridge not recognised error:

  1. replacing cartridges before the printer has detected it’s out of ink or toner
  2. installing cartridges out of sequence
  3. touching electrical contacts on the cartridge with your bare hands

Each cartridge has an individual ID or a serial number that the printer uses to know if the cartridge is present. Occasionally if you install a new cartridge the printer is still looking for the old cartridge and will not recognise the ID of the new one.

This issue may be avoided by following a few simple steps.

Ink and Laser Cartridges

Follow this when the printer will not recognise the cartridge either by error message or flashing light.

  1. Take the cartridge out
  2. Turn power off at the wall socket (not printer)
  3. Wait 120 seconds (no less)
  4. Turn power back on at the wall socket
  5. Reinstall cartridge, referring to the operating manual instructions on cartridge installation.

At this point the cartridge should be recognised.

If after following the previous instructions and the ink cartridge still is not recognised, try the method below.Clean Cartridge

  1. Get some methylated spirits and a cotton tip (please follow safety instructions on bottle), dampen the cotton tip and then clean the electrical circuitry board on the cartridge.
  2. At this point, you should also clean the cartridge carriage electrical board. Open the printer lid, wait for the carriage to come to the middle (by turning on the printer), and then turning the power off at the wall.
  3. This will allow the cartridge to move freely and be safe to clean. The next step is to lightly wipe the cotton tip, dampened with methylated spirits, over the electrical contacts. This will remove any ink splatter and film built up on the contacts.
  4. Finally, return the carriage to where it had stopped when you turned the printer off, then turn the power back on. The carriage will go back to the loading position, and you will be able to install the cartridges. Do this next according to your printer instructions, however, usually you will need to put the colour cartridge in first, as this is the sequence required for printer recognition.


Colour Ink and Laser Cartridges

printer cartridge

When changing empty colour cartridges you should only change one at a time, starting with the colour that first came up empty.

Note: Only remove empty cartridges that the printer has prompted you to.

    1. When notified of an empty toner or ink cartridge, remove and install the replacement for, that cartridge only.
    2. If more than one cartridge is empty, proceed to remove the next cartridge that is asked for.
    3. Do not remove all cartridges at the same time, as this confuses the printer such that it might fail to read its status correctly

Incorrectly installed cartridges will bring up a ‘not-recognised’ cartridge error message on the printer menu, printer status on your computer or flashing light on the printer.

Poor Print Quality – Inkjet cartridges with Built-in Print Head

Ink Blot Test

  1. Try print-head clean
  2. Run the test page to see if print quality has improved. If not, try step 3
  3. Take cartridge out, fold a tissue in half, and then in half again. Place the ink cartridge (print head down) on the tissue to see if you have a good ink blot.
  4. If the blot is good, clean the electrical contacts on the side of the cartridge, and in the printer with a cotton tip dampened with methylated spirits. There may be ink or other foreign matter on them. Do not touch the contacts with your bare hands as the oil and moisture on your fingers can damage the electrical properties of the contacts.


Try the next procedure if the above steps do not improve print quality, or if the print head is blocked (refer to blot test).

  1. Heat water approximately 4/5mm deep in a saucer so that it is hot but not boiling. Sit the cartridge Windex Clean Cartridgeprint-head into the water with the cartridge in an upright position and let it soak for five minutes. You can put 20mls of blue windex in the water if you have it. DO NOT USE ANY OTHER CHEMICALS.
  2. Remove the cartridge from the water, pat dry moisture from the print head onto folded tissue.
  3. Wipe a dry cotton tip over the electrical contacts so that there is no moisture on these when installing.
  4. You may need to repeat the soaking a number of times to overcome dry ink in jets.


What Is Toner?